Frequently Asked Questions
Q.How long may i keep the rentals?
A.Pickup & Delivery Information
Self-Pickup:
If you choose self-pickup, rentals may be picked up the day before your event and returned the day after. Please refer to our pickup and drop-off hours listed below.
Delivery Service:
If you select delivery, we typically deliver between 7:30 AM and 6:00 PM the day before your event and return to pick up the items the following day. You will receive a phone call one day prior with a 3-hour delivery window.
Pickups usually begin after 10:00 AM to allow you time to prepare items for return.
Please note:
The time shown on your reservation is not your actual delivery or pickup time—it is only a system placeholder to prevent overbooking.
If you require same-day delivery, same-day pickup, or an extended rental period, please contact us for a custom quote. Additional fees may apply.
Q.What are the pickup times?
A.
Monday, Tuesday, Thursday, Friday and Saturday between 12pm-6pm. Sunday 12pm-5pm. We are closed on Wednesday.
Q. Where do we pick them up?
A.Please pull down the driveway to the metal garage located at 4932 Yadkinville Rd, Pfafftown, NC 27040. Drive carefully—children may be playing in the area. You will see reflectors on both sides of the driveway to help guide you. Please ensure you bring appropriate transportation and straps to secure your rental items.
Q. Is there a minimum order amount?
A.Yes. The minimum order for delivery is $150 which does not include the delivery fee. The minimum is $100 (subtotal) for all self pick up orders.
Q.How much is delivery?
A.A: The standard driveway delivery fee includes pickup and is $120 for orders between $150-$500. Please contact us for a delivery quote if your order is over $500, your event is over 15 miles from us, your venue is downtown (not a driveway delivery) or if you need same day delivery and pick up.
Q. What does Driveway Delivery include?
A.Driveway Delivery is available for events held at most residential homes, business parking lots, or any location where our driver can park on a paved surface and unload within 20 feet of our truck or trailer. We will pack your items, deliver them to your location, and neatly stack them in your driveway or garage—similar to an Amazon-style drop-off.
All rentals must be re-stacked in the same manner for pickup the day after your event. We will provide a 3-hour delivery window one day before your event.
Q.Do you deliver to other cities?
A.A: Yes, we charge the standard delivery fee for the first 15 miles and then an additional $5+ for each additional mile.
Q.What are your delivery restrictions?
A.We only drive on asphalt, concrete, or gravel roads. All rentals will be dropped off in your driveway or garage. Tents can be installed up to 25 feet from our truck’s parking location.
Because we use carts to transport our rentals, we are unable to go up stairs, steep hills, deep or wet grass, or loose gravel. If you have any questions or concerns about delivery access, please call us before placing your order.
Q. Is the time listed on my reservation my delivery or self pick up time?
A.No. The time listed on your reservation is integrated into our online system to prevent overbooking. We will contact you one day before the event and provide a 3 hour window for delivery. Please contact us one day before the event to schedule self pick ups during our operating hours.
Q. Is my lot suitable for a tent?
A.A: It is very important that you measure your space, make sure the lot is reasonably level and that you locate any underground wiring, plumbing, septic tanks and sprinkler systems before renting. Please make sure that you do not have branches, telephone wires, etc. that will interfere with the tent. Each tent has specific requirements so please read the description and requirements carefully. Contact us if you have any questions.
Q.How does pickup work if I paid for delivery?
A.A: Simply have the rental chairs and tables cleaned and stacked the way we left them. Linens can be bagged (please save the hangers)
Q.Do I need to wash any of the rentals?
A. A: All tables, chairs and decor items must be returned clean and dry whether we are picking them up or you are returning them to our location. We recommend covering the rentals with a tarp if rain is expected. A cleaning fee will be charged to the card on file if chairs or tables are returned dirty or wet. All decor items also need to be returned as you received them. We will take care of washing the linens
Q. I see that you are closed on Wednesdays. Can we rent the rentals from Tuesday-Thursday?
A.We can often accommodate. Please call contact us to check availability. We will need to provide a custom quote.
Q. Do you require a deposit?
A.Yes. A 35% non refundable deposit is required on all orders. This will be applied to the final balance.
Q. What if we need to cancel?
A.
The 35% deposit is non refundable. All balances are due 5 days before the event date. We will refund any additional funds that you paid beyond the 35% deposit if you cancel more than 5 days before the event date.